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Live Chat + AI Agents + Help Desk

Turn conversations into conversions with live chat and AI agents.

AI agents trained on your business answer instantly. Your team steps in for the conversations that matter, right from Microsoft Teams, Slack, or Google Chat.

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No se requiere tarjeta de crédito · 14 días de prueba gratuita 4.7 on Capterra
Funciona con:
Microsoft Teams Slack Chat de Google WhatsApp Zoom
Panel de control de Social Intents que muestra conversaciones de chat en vivo.
Tiempo de respuesta
< 5s
Asistido por IA
IA resuelta
75%
De consultas
Canales
6+
Conectado

Con la confianza de marcas líderes en todo el mundo

Logotipo de la Universidad del Sur de California Logotipo de Slack Logotipo de la empresa de viajes TUI Logotipo de Rack Room Shoes Logotipo de Ring Power Corporation Logotipo de la Universidad de Chicago

Customer service just changed. Buyers expect instant answers 24/7. The companies winning this shift let AI answer first and save their people for the conversations that matter.

The complete AI customer support platform for your business from the collaboration tools you already use.

One inbox for website chat, email, WhatsApp, SMS, and Messenger. AI answers first, your team steps in from Teams, Slack, or Google Chat.

Help desk built in, not bolted on. Turn any conversation into a ticket with status, assignment, and email or SMS follow-up.

AI Actions let your agent do real work: look up orders, book meetings, and update your systems, step by step. Explore AI Actions

Analytics on resolution rates, response times, sentiment ratings, and where AI hands off to your team.

Advanced AI

Train your AI agent on your entire website in seconds

Enter your URL or upload PDFs and help docs, and your AI agent instantly learns your products, services, and brand voice. It's like hiring a support agent who already knows everything about your business.

Elige tu modelo de IA

Elige ChatGPT, Claude o Gemini según tus necesidades. Cambia en cualquier momento.

Controla cómo responde la IA.

AI answers first then hands off, works alongside team members, or only when you're offline.

AI Actions do real work

Look up orders, capture leads, and trigger custom workflows in your systems, right from the conversation. Explore AI Actions

Más de 80 idiomas compatibles

Detecta automáticamente el idioma de tus clientes y respóndeles en él. La asistencia global ahora es más fácil.

Entrena tu IA gratis
Train on your website
ChatGPT Claude Géminis Elige tu modelo de IA

Support, sales, and lead capture. One AI agent handles all three.

Put the same agent to work on every job in your funnel, and decide exactly when a human takes over.

Customer support

Instant answers from your docs

Your AI agent resolves everyday questions 24/7 and hands complex cases to your team.

Ventas

Hot leads reach a human, fast

AI spots buying intent and gets your team in the conversation before prospects bounce away.

Lead capture

Leads captured while you sleep

Your AI agent collects contact details after hours and syncs every new lead to your CRM.

Flexible By Design

Your team chat, our web Inbox, or 100% AI. You choose how to answer.

Channel integrations are optional. Pick the workflow that fits your team, or mix all three.

Microsoft Teams Slack Chat de Google

Answer from your team chat

Reply to website visitors directly inside Microsoft Teams, Slack, or Google Chat. Your team works where they already spend their day, with no new tab to babysit.

Answer from the web Inbox

No integration required. Every plan includes our advanced omnichannel Inbox, so you can manage website, WhatsApp, SMS, and Messenger conversations, assign chats, and review history right in your browser.

Or let AI handle everything

Skip the integrations and human handoff entirely. Train your AI agent on your website and docs and let it automate customer service end to end, 24/7. Add your team later, only if you want to.

Cómo funciona

Set up your live chat in 5 minutes. Seriously.

No complex setup. No expensive implementation. Connect your team chat, or just use the built-in web Inbox.

1

Crea tu cuenta

Regístrate gratis. No se requiere tarjeta de crédito. Prueba de acceso completo durante 14 días.

2

Conecta tus herramientas

Optional one-click integration with Teams, Slack, Google Chat, or Zoom.

3

Añadir a tu sitio web

Copia una línea de código o utiliza nuestros plugins para WordPress/Shopify.

4

Empezar a chatear

Respond from Teams, Slack, or our web Inbox, or let AI handle it all.

Plays nicely with your stack.

From your website builder to your CRM, connect the tools you already use. See all integrations

Built for your industry

From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are.

See all industries
Ecommerce live chat for online stores

Comercio electrónico

Answer sizing, shipping, and returns instantly. AI trained on your catalog keeps shoppers moving to checkout.

Explore
Live chat for software and IT teams

Software y TI

Support users from the Slack or Teams channels your engineers already watch. Escalate bugs with full context.

Explore
Live chat for universities and higher education

Educación superior

Admissions, financial aid, and registrar questions answered around the clock, in the student's language.

Explore
Live chat for finance and banking

Finanzas

Secure, professional client communication with routing to the right department every time.

Explore

Stop paying per seat for customer support software. Unlimited teammates on Basic plans and up, AI included on every plan, at a fraction of what Fin.ai, Zendesk, or Drift charge.

See pricing

Precios sencillos y transparentes

Start free trial (no credit card required). No hidden fees.

Mensual Anual (Ahorra un 20 %)

Inicio

For small teams

39 $ al mes
  • 1 Widget de chat
  • 4 Seats
  • 250 conversations/mo
  • ChatGPT, Claude o Gemini
  • Teams, Slack, Google Chat Integrations
  • Unified inbox, contacts & analytics
Start Free Trial

Básico

Para equipos en crecimiento

69 $ al mes
  • 2 Chat Widgets
  • Unlimited Seats
  • 1,000 conversations/mo
  • ChatGPT, Claude o Gemini
  • Teams, Slack, Google Chat Integrations
  • Contacts, Companies & CSAT analytics
  • Outbound campaigns
Comience la prueba gratuita
Los más populares

Pro

Para empresas en expansión

99 $ al mes
  • 5 Chat Widgets
  • Unlimited Seats
  • 5,000 conversations/mo
  • ChatGPT, Claude o Gemini
  • Teams, Slack, Google Chat Integrations
  • Contacts, Companies & CSAT analytics
  • Outbound campaigns
  • Enrutamiento entre equipos
  • White Label
  • Help desk ticketing & email channel
  • AI Assist for agents
  • Custom AI actions & escalation routing
Comience la prueba gratuita

Negocios

Para equipos empresariales

199 $ /mes
  • 10 Chat Widgets
  • Unlimited Seats
  • 10,000 conversations/mo
  • ChatGPT, Claude o Gemini
  • Teams, Slack, Google Chat Integrations
  • Contacts, Companies & CSAT analytics
  • Outbound campaigns
  • Enrutamiento entre equipos
  • White Label
  • Help desk ticketing & email channel
  • AI Assist for agents
  • Custom AI actions & escalation routing
  • Real-time chat translation
Comience la prueba gratuita

Solo founder or single site? Our Lite plan is $29/month ($21/month billed annually) with 1 seat, 1 chat widget, and 60 conversations per month.

¿Necesitas más? Ver todos los planes o planes para agencias

Loved by teams worldwide

Desde startups hasta empresas de la lista Fortune 500, los equipos confían en Social Intents para las conversaciones con los clientes.

Security your IT team will sign off on

Cumple con el RGPD

Full compliance with EU data protection standards. Details

Encrypted Everywhere

Data encrypted in transit and at rest on secure AWS infrastructure.

99.9% Uptime

Reliable infrastructure trusted by universities, enterprises, and Fortune 500 teams since 2014.

Your Data Stays Yours

Your transcripts and contacts belong to you. Export anytime.

Frequently asked questions

Social Intents es una plataforma de chat en vivo y chatbot con IA que permite a las empresas ofrecer asistencia al cliente directamente desde Microsoft Teams, Slack o Google Chat. Combina chatbots con IA que pueden gestionar automáticamente el 75 % de las preguntas de los clientes con chat en vivo con personas para consultas complejas.
Unlike traditional live chat tools that require a separate dashboard, Social Intents integrates directly with Microsoft Teams, Slack, and Google Chat, the tools your team already uses daily. This means zero learning curve, faster response times, and no per-seat pricing.
Yes. Social Intents provides AI chatbots powered by ChatGPT, Claude, and Gemini that work alongside your team in Slack, Microsoft Teams, or Google Chat. The AI handles routine questions automatically and seamlessly hands off complex conversations to a live agent in your team's chat channel.
Social Intents offers a 14-day free trial with no credit card required. Paid plans start at $39/month (Starter), $69/month (Basic with unlimited seats), $99/month (Pro with ChatGPT, Claude, or Gemini and white label), and $199/month (Business with 10,000 chats/month). Annual billing saves 20%. There is no per-seat pricing on Basic plans and above.
Yes. Social Intents supports WhatsApp Business integration, allowing your team to receive and respond to WhatsApp messages directly from Microsoft Teams, Slack, or Google Chat. AI chatbots can also handle WhatsApp conversations automatically. A Coexistence Mode lets the business owner keep using the WhatsApp Business App on their phone while the team uses Social Intents.
Adding Social Intents live chat takes under 5 minutes. Sign up for a free trial, connect your team chat (Microsoft Teams, Slack, or Google Chat), then copy a single line of JavaScript to your website or use the WordPress, Shopify, Wix, or Squarespace plugin. Your team can immediately start responding to visitors from their existing chat tools.
No. Social Intents is designed to make your team more effective, not redundant. The AI handles the repetitive questions instantly, and anything sensitive, complex, or high-value like a new sales inquiry gets escalated to your team in Microsoft Teams, Slack, or Google Chat with full conversation context. You decide exactly which conversations AI handles and which ones go to a human.
The AI only answers from the content you train it on, so it doesn't guess or make things up. When it can't answer confidently, it hands the conversation to your team in real time, or captures the visitor's contact details and creates a ticket with email follow-up if nobody is online. Escalation rules are fully in your control.

Ready to turn Teams, Slack, or Google Chat into your customer support platform?

Únete a más de 50 000 equipos que utilizan Social Intents para ofrecer asistencia omnicanal desde las herramientas que ya utilizan, con IA que se encarga de las preguntas repetitivas.

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No se requiere tarjeta de crédito • Configuración en 5 minutos • Cancele en cualquier momento