¡Hola! Necesito ayuda con mi pedido.
10:24
¡Hola! Estaré encantado de ayudarle. ¿Cuál es su número de pedido?
10:24
#12345
10:25
¡Lo encontré! Tu pedido se envió ayer. Aquí tienes el número de seguimiento: 📦
10:25
Respondido desdeTeams
WhatsApp Live Chat for Teams, Slack & Google Chat
Social Intents connects your WhatsApp Business number to Microsoft Teams, Slack, Google Chat, or a built-in web inbox, so your whole team can answer WhatsApp customers from the tools they already use. Keep the WhatsApp Business App on your phone with Coexistence mode, let an AI chatbot cover nights and weekends, and go live in about 15 minutes.
Updated · Setup steps · What it costs
¿Por qué WhatsApp para empresas?
La aplicación de mensajería que tus clientes ya utilizan a diario.
Alcance global
WhatsApp es la aplicación de mensajería número uno en más de 100 países. Reúnete con tus clientes allí donde ya están.
Cifrado de extremo a extremo
El cifrado de WhatsApp mantiene las conversaciones privadas y seguras. Genera confianza con los clientes.
Compatibilidad con medios enriquecidos
Comparte imágenes, documentos, vídeos y mensajes de voz. Proporciona apoyo visual cuando sea necesario.
Todo lo que necesitas para el soporte técnico de WhatsApp
Potentes funciones para gestionar conversaciones de WhatsApp a gran escala
Respuestas rápidas
Ahorra tiempo con respuestas predefinidas para preguntas frecuentes.
Panel de análisis
Realice un seguimiento de los tiempos de respuesta, el volumen de mensajes y el rendimiento de los agentes.
Etiquetado automático
Clasifica automáticamente las conversaciones para facilitar su enrutamiento y la elaboración de informes.
Horario de oficina
Establece horarios de disponibilidad y respuestas automáticas cuando tu equipo esté ausente.
Notificaciones en el escritorio
No te pierdas ningún mensaje con las alertas en tiempo real de Teams, Slack o Google Chat.
Integración CRM
Conéctese a Salesforce, HubSpot y otras plataformas para registrar conversaciones automáticamente.
Transcripciones
Historial completo de conversaciones para formación, cumplimiento normativo y revisión de calidad.
Multilingüe
La traducción automática mediante IA te ayuda a atender a los clientes en cualquier idioma.
Responde desde tus herramientas favoritas
WhatsApp messages flow into Teams, Slack, Google Chat, or your website inbox
Microsoft Teams
Los chats de WhatsApp aparecen como mensajes de Teams. Responde sin salir de Teams.
Slack
Recibe notificaciones de WhatsApp en Slack. Utiliza hilos para organizar las conversaciones.
Chat de Google
Integración perfecta con Google Workspace. Gestiona WhatsApp desde Google Chat.
Website Team Inbox
No integration needed. Use Social Intents' built-in inbox to support your whole team from the browser.
Your customers message you on WhatsApp. Your team replies from Teams, Slack, or Google Chat. No new inbox. No missed messages.
The Smarter Alternative to Standalone WhatsApp Platforms
Most WhatsApp tools make you learn and manage yet another platform. Social Intents works inside the tools your team already uses every day.
Other WhatsApp Tools
- Requires your team to learn a brand new dashboard
- Agents switch between their team chat and a separate WhatsApp app
- Per-agent seat pricing adds up as your team grows
- No Microsoft Teams integration
- Complex setup and onboarding
Intentos sociales
- Works inside Teams, Slack, or Google Chat you already use
- Built-in website team inbox, no integration required
- Unlimited agents, no per-seat pricing
- Deep Microsoft Teams integration for enterprise teams
- Live in 15 minutes, no developer needed
Un número de WhatsApp, agentes ilimitados
Deja de hacer malabarismos con varios teléfonos. Social Intents le da a todo tu equipo acceso a una bandeja de entrada compartida de WhatsApp. Cada agente responde desde su herramienta favorita.
Varios agentes pueden ver y responder a las mismas conversaciones de WhatsApp sin conflictos.
Cada miembro del equipo responde desde Teams, Slack o Google Chat, lo que ya utilicen.
Historial completo de conversaciones sincronizado en todas las plataformas. Nunca pierdas el contexto.
Keep your WhatsApp Business App active! Owner uses phone, team uses Social Intents, and messages sync automatically. How it works →
How to Set Up WhatsApp Live Chat
Five steps, no code, and no developer. Most teams send their first test message in about 15 minutes.
-
1
Click Connect on the WhatsApp card
In Social Intents, open Integrations and click Connect on the WhatsApp card. You need a Meta Business account and a phone number, new or one you already use.
-
2
Answer one question about your number
Is the number already active in the WhatsApp Business App on a phone? Choose Yes to keep the app working alongside Social Intents (Coexistence mode). Choose No for a landline, a new number, or Cloud API only.
-
3
Sign in with Meta and verify the number
Meta's signup window opens. Pick your WhatsApp Business Account (or create one) and verify the number. Social Intents then registers it with the WhatsApp Cloud API and subscribes to message webhooks for you.
-
4
Choose where WhatsApp chats go
In Settings > Channels > WhatsApp, pick the widget for the number. That widget decides whether chats land in a Microsoft Teams channel, a Slack channel, a Google Chat space, or the web inbox. You can also show the agent's name on replies and let agents start outbound conversations.
-
5
Send a test message
Message your business number from a personal phone. It shows up in your team tool within seconds, and your reply goes back to the customer on WhatsApp. Agents don't need WhatsApp or a phone to answer.
Full walkthrough: Setting up WhatsApp Business. Adding more lines? See multiple WhatsApp numbers.
Keep the WhatsApp Business App With Coexistence Mode
Connecting a number to the WhatsApp Cloud API normally switches off the WhatsApp Business App for that number. Coexistence mode keeps both running, so the owner can keep replying from a phone while the team answers from Teams, Slack, or Google Chat.
| When this happens | What you see |
|---|---|
| A customer messages your number | The message appears in the WhatsApp Business App and in Social Intents. |
| An agent replies from Teams, Slack, or Google Chat | The customer gets it on WhatsApp, and it also shows in the app's chat history. |
| Someone replies from the WhatsApp Business App | Social Intents adds the reply to the conversation transcript, so the team sees the full thread. |
Good fit when
- Your team already answers customers from the WhatsApp Business App
- Some people prefer the phone app and others prefer Teams or Slack
- You want to run both side by side while you try Social Intents
Worth knowing
- Notifications arrive in both places, so agree on who answers from where
- The AI chatbot replies through the Cloud API, and customers see it as normal
- Coexistence has no extra charge from Social Intents or Meta
Step-by-step guide: WhatsApp Coexistence mode.
What WhatsApp Live Chat Costs
There are two separate costs: your Social Intents plan, and Meta's WhatsApp message fees.
Your Social Intents plan
- Basic, 1 WhatsApp number$79/mo
- Pro, 5 WhatsApp numbers$132/mo
- Business, 10 WhatsApp numbers$265/mo
Month-to-month prices shown; annual billing saves 20% ($69, $99, and $199 a month). Every plan with WhatsApp includes unlimited agents, so adding your whole team doesn't add seat fees. Try it free for 14 days with no credit card. Compare plans.
Meta's WhatsApp fees
- Replies are free inside the 24-hour window. When a customer messages you, you have 24 hours from their last message to reply with free-form messages at no charge.
- Templates are charged per message. To start a conversation or follow up after the window closes, WhatsApp requires an approved message template. Meta charges per delivered template, based on its category (marketing, utility, or authentication) and the customer's country.
- Meta bills you directly. Fees go to the payment method on your WhatsApp Business Account, not through Social Intents.
Rates change by country, so check Meta's current WhatsApp pricing.
Perfecto para cualquier sector
Comercio electrónico
Actualizaciones de pedidos, seguimiento de envíos y preguntas sobre productos, todo en WhatsApp.
Atención sanitaria
Recordatorios de citas, actualizaciones de recetas y comunicación con los pacientes.
Viajes y hostelería
Confirmaciones de reservas, actualizaciones de itinerarios y servicios de conserjería.
Conecta varios números de WhatsApp a una bandeja de entrada compartida
¿Gestionas varias ubicaciones comerciales, marcas o departamentos? Social Intents te permite conectar varios números de WhatsApp Business a una única bandeja de entrada compartida, para que tu equipo pueda gestionar todas las conversaciones desde un solo lugar.
Conecta números de diferentes ubicaciones, departamentos o marcas. Todo visible en una bandeja de entrada unificada.
Envía mensajes de números específicos a canales de Teams o espacios de trabajo de Slack específicos.
Realice un seguimiento de las métricas por número. Consulte los tiempos de respuesta y el volumen de cada ubicación o departamento.
¿Cuáles son sus políticas de devolución?
¡Ofrecemos devoluciones sin complicaciones dentro de los 30 días posteriores a la compra! Solo tienes que traer tu recibo y el artículo en su estado original. ¿Quieres que te haga una devolución?
¡Sí, por favor!
Entrena un bot de IA para tu negocio
Amplíe su servicio de asistencia sin ampliar su equipo. Entrene un chatbot con IA personalizado en su base de conocimientos para que responda a las preguntas más habituales las 24 horas del día, los 7 días de la semana, y solo remita los casos a los humanos cuando sea necesario.
Sube documentos, preguntas frecuentes o contenido del sitio web. La IA aprende tu negocio al instante.
No te pierdas nunca un mensaje de WhatsApp, ni siquiera a las 3 de la madrugada en un día festivo.
La IA gestiona las preguntas rutinarias y transfiere sin problemas los asuntos complejos a tu equipo.
One WhatsApp number. Your whole team behind it. Unlimited agents, AI answers around the clock, and every conversation in one place.
Preguntas frecuentes
Everything you need to know about WhatsApp live chat for business
Social Intents connects your WhatsApp Business account to Microsoft Teams, Slack, or Google Chat. When a customer sends a WhatsApp message, it appears as a conversation in your team chat platform. Any agent on your team can respond without leaving the tool they already use. AI chatbots can also handle routine questions automatically 24/7 and escalate to a human when needed.
Yes, Social Intents connects through the official WhatsApp Business API (also called the WhatsApp Business Platform). This is Meta's approved solution for businesses that need multi-agent support, automation, and CRM integrations. Social Intents handles the connection setup and walks you through the verification process — no developer experience required.
Yes — this is one of the core advantages of Social Intents. Unlike the standard WhatsApp Business App which is limited to a single device, Social Intents gives your entire team a shared inbox for one WhatsApp number. All agents see incoming messages, any agent can reply, and the full conversation history is shared. Basic plans and above include unlimited agents at no extra per-seat cost.
No — with Coexistence Mode, you keep full access to your WhatsApp Business App on your phone. The business owner can continue using WhatsApp normally while the team manages conversations through Social Intents in Teams or Slack. All messages sync automatically between both platforms so nothing is missed.
Yes. Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, help docs, or custom data, and it automatically answers WhatsApp questions 24/7. When a customer needs a human, the AI hands off the conversation to your team in Teams or Slack with full context. You can also use AI Actions to collect leads, schedule appointments, or create CRM records directly from chat. For a step-by-step setup, see how to connect WhatsApp to Claude.
Yes. WhatsApp media messages — images, PDFs, documents, and voice notes — are delivered directly into your Teams channel or Slack conversation so your team can view and respond in context. Your agents can also send files and images back to customers through WhatsApp from within Teams or Slack.
WhatsApp is included on the Basic plan ($79/month, or $69/month billed annually, 1 WhatsApp number), Pro ($132, or $99 annually, 5 numbers), and Business ($265, or $199 annually, 10 numbers), all with unlimited agents and no per-seat fees. Meta's WhatsApp fees are separate and billed by Meta: replies inside the 24-hour customer service window are free, and template messages are charged per message based on category and the customer's country. A 14-day free trial is available with no credit card required. See what WhatsApp live chat costs or the pricing page.
Most businesses are live within 15–30 minutes. You connect your WhatsApp Business number, link it to your Teams or Slack workspace, and optionally train an AI chatbot on your content. There's no code to write and no developer needed. Our setup wizard walks you through each step, and our support team is available if you get stuck.
Have more questions? Read the WhatsApp setup docs or book a demo.
Empieza a conectarte en WhatsApp hoy mismo
Únete a miles de empresas que utilizan WhatsApp para comunicarse con sus clientes. Responde desde Teams, Slack o Google Chat con una IA que gestiona las preguntas rutinarias.
No credit card required • Live in about 15 minutes • Cancel anytime