Automatización de WhatsApp impulsada por IA
AI WhatsApp Chatbot for Customer Support and Lead Capture
A WhatsApp chatbot is an AI assistant that answers customers on your WhatsApp Business number. With Social Intents, you connect the number through Meta's official API, train the bot on your website, and let it answer around the clock. It can look up orders, add leads to your CRM, and hand the chat to your team in Microsoft Teams, Slack, or Google Chat when a person is needed.
No credit card required • Live in about 15 minutes
Updated · Order lookup & leads · What it costs
¡Hola! Estoy interesado en su plan premium. ¿Qué incluye?
Great question! 🎉 Our Pro plan includes 5,000 conversations a month, an AI chatbot with custom training, and CRM integrations. Business adds priority support. Would you like me to walk you through the features?
🤖 Asistente de IA
¡Sí, por favor! Además, ¿puedo hablar con el departamento de ventas?
¡Por supuesto! Te pondré en contacto con nuestro equipo de ventas ahora mismo. Recibirán este chat en Microsoft Teams.
🔄 Transferiendo...
Usuarios de WhatsApp en todo el mundo
Tasa de apertura de mensajes
Preguntas gestionadas por IA
Respuestas automáticas
¿Qué puede hacer un chatbot de WhatsApp?
Un chatbot de WhatsApp automatiza las conversaciones, captura clientes potenciales y proporciona asistencia al cliente instantánea, todo ello en la plataforma de mensajería que tus clientes ya utilizan.
Responder automáticamente a las preguntas frecuentes
La IA aprende sobre tu negocio y responde preguntas comunes al instante. Precios, horarios, envíos, devoluciones: gestionados automáticamente las 24 horas del día, los 7 días de la semana.
Captura y califica clientes potenciales
Collect contact info, qualify prospects with questions, and send leads directly to your CRM or sales team. See the CRM actions.
Reservar citas
Conéctate con Calendly o Cal.com para que los clientes puedan reservar reuniones directamente a través del chat de WhatsApp.
Recomendaciones de productos
Ayuda a los clientes a encontrar los productos adecuados según sus necesidades. Envía fichas de productos, imágenes y enlaces de compra.
Actualizaciones del estado del pedido
Customers check order status and tracking on WhatsApp. The bot verifies the order number and email first. How it works.
Traspaso de personas
Escalado inteligente cuando la IA no puede ayudar. Transfiere preguntas complejas a tu equipo en Teams, Slack o Google Chat.
Coexistence Mode
NEWKeep your WhatsApp Business App. The chatbot answers routine questions while you keep replying from your phone, and every message syncs to the same conversation.
Learn about Coexistence →Order Lookup, Leads, and Tickets on WhatsApp
Answering questions is the start. With AI actions, the same bot can fetch real order data, create CRM leads, and open tickets while the customer is still in WhatsApp. Each action starts from a ready-made template.
Look up orders
The bot asks for the order number and checkout email (or ZIP). Both must match on our servers before the AI sees the order.
- Shopify
- WooCommerce
- BigCommerce
- Adobe Commerce / Magento
- Your own REST API
Captura de clientes potenciales
When someone wants sales to follow up, the bot collects their details and creates the lead for you.
- HubSpot
- Salesforce (via Zapier or Make)
- Dynamics 365 (via Power Automate)
- Pipedrive, Zoho CRM, Freshsales, Intercom
Open support tickets
Bug reports and order problems become tickets with the chat transcript attached.
- Zendesk, Freshdesk, Gorgias
- HubSpot tickets
- Jira and Linear issues
Example: order lookup on WhatsApp
- Verified first. A wrong email returns nothing, so nobody can fish for someone else's order.
- Trimmed data. Addresses and phone numbers are stripped before the AI sees the order.
- Shopify stores: the Social Intents Shopify app sets up order lookup for you.
Custom AI actions are included on the Pro and Business plans, and you can try them free during the 14-day trial.
Cómo crear un chatbot para WhatsApp
Five steps, no coding. Most teams are answering WhatsApp with AI in about 15 minutes.
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1
Connect your WhatsApp number
Open Integrations and click Connect on the WhatsApp card. Say whether the number already runs in the WhatsApp Business App (that turns on Coexistence mode), then sign in with Meta and verify the number.
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2
Train the AI on your business
Add your website, sitemap, files, and Q&A pairs on the Knowledge page. The bot answers from this content. See training your chatbot.
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4
Route WhatsApp to that widget
In Settings > Channels > WhatsApp, send the number to the widget with your bot. That widget also decides where handoffs land: a Teams channel, Slack channel, Google Chat space, or the web inbox.
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5
Test from your phone
Message your business number from a personal phone. The bot replies within seconds. Ask for a person to check that the handoff reaches your team.
Impulsado por modelos de IA líderes
Elige el motor de IA que mejor se adapte a tus necesidades. Todos los modelos están entrenados con tu contenido específico.
ChatGPT (OpenAI)
GPT-5.6 Luna and GPT-4o are included in every plan, so there is no API key to manage. Bring your own key for GPT-5.6.
Más información →
Claude (Antrópico)
Conocido por sus respuestas reflexivas y matizadas. Ideal para explicaciones detalladas y seguir instrucciones complejas.
Más información →
Géminis (Google)
Fast Flash models for high-volume chat, and Pro models with a large context window for detailed questions.
Más información →Conecta WhatsApp al flujo de trabajo de tu equipo
Cuando tu chatbot de WhatsApp necesita derivar una conversación a un humano, esta se transfiere sin problemas a Microsoft Teams, Slack o Google Chat. Tu equipo responde desde las herramientas que ya utiliza.
Los chats de WhatsApp aparecen como mensajes de Teams.
Responder a WhatsApp desde los canales de Slack
Gestiona las conversaciones de WhatsApp en Google Workspace
El cliente de WhatsApp ahora está chateando con Sarah en Microsoft Teams.
WhatsApp Rules and What It Costs
WhatsApp has a few rules that shape how any chatbot works, plus two separate costs.
The 24-hour window
After a customer messages you, the bot and your agents can reply freely for 24 hours from their last message. After that, WhatsApp requires an approved message template to restart the conversation.
Your Social Intents plan
- Basic, 1 number$79/mo
- Pro, 5 numbers + AI actions$132/mo
- Business, 10 numbers$265/mo
Month-to-month prices; save 20% with annual billing. Unlimited agents on all three. Compare plans.
Meta's message fees
Replies inside the 24-hour window are free. Template messages are charged per message by Meta, based on category and the customer's country, and billed to your WhatsApp Business Account. See Meta's WhatsApp pricing.
AI usage on the included GPT-5.6 Luna and GPT-4o models has no extra charge. Claude and Gemini are billed by Anthropic or Google on your own key.
Preguntas frecuentes sobre el chatbot de WhatsApp
Crea tu chatbot de WhatsApp hoy mismo
Únete a miles de empresas que automatizan las conversaciones con sus clientes en WhatsApp. Chatbot con IA + transferencia humana a Teams, Slack o Google Chat.
No se requiere tarjeta de crédito • Configuración en 5 minutos • Cancele en cualquier momento