Subprocessors
Last Updated: August 19, 2026
A subprocessor is a third party that Social Intents, LLC engages to process customer personal data on our behalf in order to provide our live chat and AI chatbot services. This page is the current subprocessor list referenced by Annex III of our Data Processing Agreement. To request a copy of our Data Processing Agreement, email privacy@socialintents.com.
A provider appears on this list only where we engage it under our own account and credentials. Services that you connect yourself, using your own account or API key, are not our subprocessors. Those are covered in the Services You Connect section below.
Current Subprocessors
| Subprocessor | Purpose | Location | Data Categories |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, infrastructure, storage, database, content delivery, and backup | United States | Account identifiers, message content, knowledge base content, files, usage data, technical logs |
| OpenAI, L.L.C. | AI model processing for chatbot models included with paid plans and run under our account. Models you enable with your own OpenAI key are not covered here. | United States | Prompts, message and knowledge content included in prompts, model output, related metadata |
| Google LLC | Outbound email relay through Google SMTP services, and bot, spam, and abuse prevention through reCAPTCHA | United States | Email addresses, message content and delivery metadata, IP address, device and browser signals |
| Pinecone Systems, Inc. | Vector indexing, storage, and retrieval for AI and knowledge base functionality | United States | Indexed content, embeddings, identifiers, related metadata |
| Meta Platforms, Inc. | WhatsApp Business messaging and media retrieval, where the channel runs on our WhatsApp Business account | United States | Phone numbers, WhatsApp profile identifiers, message content, media attachments, related metadata |
| Stripe, Inc. | Payment processing and billing | United States | Billing and contact data, transaction metadata. We do not store full payment card numbers. |
Services You Connect
Some services receive your data because you connected them, using your own account, workspace, or API key. These are not our subprocessors. We transmit data to them at your direction, and their handling of that data is governed by your own agreement with them.
- Team messaging platforms you connect, such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex.
- SMS and messaging providers you connect with your own account credentials, such as Twilio.
- AI models you enable with your own API key, including Anthropic (Claude), Google (Gemini), and bring-your-own-key OpenAI models.
- CRMs, help desks, automation tools, and contact enrichment providers that you connect with your own credentials.
Notice of Changes
We update this page when we add or replace a subprocessor. Where our Data Processing Agreement applies, we provide at least 30 days' advance notice to the account contact on file before a new subprocessor begins processing customer personal data, and you may object on reasonable, documented data protection grounds during that period.
We may engage a replacement subprocessor without advance notice where necessary to address a service interruption, security incident, legal requirement, or other emergency. In that case we provide notice as soon as reasonably practicable.
To receive subprocessor change notices at a specific address, email us at privacy@socialintents.com with the address you want on file.
Contact
For questions about this list, our Data Processing Agreement, or our privacy practices:
Social Intents, LLC
4880 Lower Roswell Road, Ste. 165 #113
Marietta, Georgia 30068
Estados Unidos
Email: privacy@socialintents.com
Phone: 404-669-6609