A simpler respond.io alternative for WhatsApp teams
respond.io is a powerful omnichannel platform, priced per user and per active contact. If your team mostly needs WhatsApp and website chat, Social Intents gives you unlimited agents and broadcasts from $69/month billed annually, with replies from Slack, Microsoft Teams or Google Chat.
Trusted by teams at
respond.io vs Social Intents: the quick verdict
Both are built on the official WhatsApp Business Platform and neither marks up Meta’s fees. They differ in scope and in how they charge.
respond.io is the better fit when
- You run sales across many channels, including TikTok, Instagram, email and calls
- You need visual workflows with HTTP requests, webhooks and multiple workspaces
- Contact lifecycle stages and Meta or TikTok ads attribution drive your reporting
Social Intents is the better fit when
- WhatsApp and website chat are your main channels and the team keeps growing
- Your people live in Slack, Microsoft Teams or Google Chat all day
- You want broadcasts with consent checks on an entry-level plan
What a growing team pays each month
Plan fees only, yearly billing, for plans that include WhatsApp broadcasts. WhatsApp fees go to Meta on both.
5 agents
10 agents
20 agents
30 agents
respond.io Growth: $159/month with 10 users, $20 per extra user, and 1,000 Monthly Active Contacts before on-demand charges ($12 per 100). Social Intents Basic: $69/month with unlimited agents, 1,000 conversations and 2,000 broadcast messages a month; Pro ($99) raises those to 5,000 and 10,000. Prices as published in November 2026.
Feature comparison: respond.io vs Social Intents
Sourced from respond.io’s pricing page and help content, checked in November 2026.
| What matters | respond.io | Intentos sociales |
|---|---|---|
| Plans and seats (as of November 2026, yearly billing) | ||
| Entry plan | Partly:Starter $79/mo with 5 users; no broadcasts or workflows | Yes:Basic $69/mo with unlimited agents and WhatsApp broadcasts |
| Plan with broadcasts | Growth $159/mo with 10 users | Basic $69/mo |
| Extra users | $12 (Starter), $20 (Growth) or $24 (Advanced) per user per month; unlimited on Enterprise | Yes:Included on Basic, Pro and Business (Lite has 1 seat, Starter 4) |
| Usage metric | Monthly Active Contacts: Growth and Advanced start at 1,000, then $12 or $15 per extra 100 on demand | Conversations per month (1,000 / 5,000 / 10,000) and broadcast messages (2,000 / 10,000 / 50,000) on Basic / Pro / Business |
| WhatsApp message fees | Yes:Paid to Meta via a top-up in respond.io; respond.io says it adds no charges on top | Yes:Billed by Meta to your own WhatsApp Business Account, no markup |
| Channels and team | ||
| Canales | Yes:WhatsApp, Instagram, Messenger, TikTok, email, calls and more | Yes:Website chat, WhatsApp, SMS and Messenger |
| Where agents reply | respond.io inbox and mobile app | Yes:Slack, Microsoft Teams, Google Chat, or the web and mobile inbox |
| IA | Yes:AI Assist, AI Agents (Growth+), AI credits included with on-demand overage | Yes:AI chatbot on ChatGPT, Claude or Gemini, trained on your site, with handoff to a person |
| Automatización | Yes:Visual workflows with HTTP steps and webhooks (Advanced) | Partly:Routing, chatbot handoff and integrations; no drip journeys |
| Campaign safety | ||
| Opt-out handling | Not detailed on the pricing page | Yes:STOP, UNSUBSCRIBE and “stop promotions” opt-outs applied automatically |
| Quiet hours and frequency guard | Not detailed on the pricing page | Yes:Sends held outside 9 AM–8 PM by default; frequency guard on every broadcast |
| US contacts (marketing to +1 paused by Meta) | Not detailed on the pricing page | Yes:Pre-flight flags +1 numbers; SMS fallback through your Twilio number |
| Security and trust | ||
| Certifications and reviews | ISO 27001 certified; 4.8/5 from 561 reviews on G2 | 4.7 on Capterra |
Plans and seats (as of November 2026, yearly billing)
Entry plan
- respond.io
- Partly:Starter $79/mo with 5 users; no broadcasts or workflows
- Intentos sociales
- Yes:Basic $69/mo with unlimited agents and WhatsApp broadcasts
Plan with broadcasts
- respond.io
- Growth $159/mo with 10 users
- Intentos sociales
- Basic $69/mo
Extra users
- respond.io
- $12 (Starter), $20 (Growth) or $24 (Advanced) per user per month; unlimited on Enterprise
- Intentos sociales
- Yes:Included on Basic, Pro and Business (Lite has 1 seat, Starter 4)
Usage metric
- respond.io
- Monthly Active Contacts: Growth and Advanced start at 1,000, then $12 or $15 per extra 100 on demand
- Intentos sociales
- Conversations per month (1,000 / 5,000 / 10,000) and broadcast messages (2,000 / 10,000 / 50,000) on Basic / Pro / Business
WhatsApp message fees
- respond.io
- Yes:Paid to Meta via a top-up in respond.io; respond.io says it adds no charges on top
- Intentos sociales
- Yes:Billed by Meta to your own WhatsApp Business Account, no markup
Channels and team
Canales
- respond.io
- Yes:WhatsApp, Instagram, Messenger, TikTok, email, calls and more
- Intentos sociales
- Yes:Website chat, WhatsApp, SMS and Messenger
Where agents reply
- respond.io
- respond.io inbox and mobile app
- Intentos sociales
- Yes:Slack, Microsoft Teams, Google Chat, or the web and mobile inbox
IA
- respond.io
- Yes:AI Assist, AI Agents (Growth+), AI credits included with on-demand overage
- Intentos sociales
- Yes:AI chatbot on ChatGPT, Claude or Gemini, trained on your site, with handoff to a person
Automatización
- respond.io
- Yes:Visual workflows with HTTP steps and webhooks (Advanced)
- Intentos sociales
- Partly:Routing, chatbot handoff and integrations; no drip journeys
Campaign safety
Opt-out handling
- respond.io
- Not detailed on the pricing page
- Intentos sociales
- Yes:STOP, UNSUBSCRIBE and “stop promotions” opt-outs applied automatically
Quiet hours and frequency guard
- respond.io
- Not detailed on the pricing page
- Intentos sociales
- Yes:Sends held outside 9 AM–8 PM by default; frequency guard on every broadcast
US contacts (marketing to +1 paused by Meta)
- respond.io
- Not detailed on the pricing page
- Intentos sociales
- Yes:Pre-flight flags +1 numbers; SMS fallback through your Twilio number
Security and trust
Certifications and reviews
- respond.io
- ISO 27001 certified; 4.8/5 from 561 reviews on G2
- Intentos sociales
- 4.7 on Capterra
respond.io details from respond.io/pricing and respond.io/whatsapp-pricing-calculator as of November 2026. “Not detailed on the pricing page” means we couldn’t confirm it publicly, not that it’s missing. Verify with respond.io.
Why teams switch from respond.io
Three reasons we hear from teams that moved.
01
Broadcasts without the Growth jump
On respond.io, broadcasts start on Growth at $159/month. Social Intents includes WhatsApp broadcasts, with consent checks and quiet hours, on Basic at $69/month billed annually.
02
Seats that don’t scale your bill
respond.io charges $20 a month for each Growth user beyond ten. On Social Intents Basic and up, adding the night shift, a sales pod or contractors costs nothing.
03
Replies from the chat app you live in
respond.io has a polished inbox and mobile app. Social Intents takes a different approach: WhatsApp threads appear in Slack, Microsoft Teams or Google Chat, so nobody has to watch another tool.
respond.io pricing vs Social Intents pricing
Every plan, as listed on each company’s site in November 2026, on yearly billing.
respond.io
- Starter$79/mo5 users, no broadcasts
- Growth$159/mo10 users, broadcasts, workflows, AI Agents
- Advanced$279/mo10 users, SSO, workspaces, webhooks
- EnterpriseCustomUnlimited users
- 7-day free trialNo card needed
Intentos sociales
- Basic$69/moUnlimited agents, 1 WhatsApp number, broadcasts
- Pro$99/mo5 numbers, 5,000 conversations
- Business$199/mo10 numbers, 10,000 conversations
- Lite / Starter$29 / $391 and 4 seats, no WhatsApp broadcasts
- 14-day free trialNo card needed
Lite is $29 on monthly billing. Social Intents prices are per month, billed annually unless noted. See full pricing.
Test it on your own WhatsApp number
Unlimited agents and broadcasts are part of the 14-day trial.
How to move from respond.io to Social Intents
Keep your number and your consent records; rebuild only what you actually use.
Export contacts and opt-out status
Export contacts from respond.io with their tags, lifecycle stage and consent fields. Keep unsubscribes flagged so they import as opted out.
Confirm your number is business-owned
In Meta Business Suite, check that the WhatsApp account holding your number sits in your business portfolio. Under Meta’s new model the number’s account always belongs to the business, while each partner gets its own Messaging account for templates and billing.
Add Social Intents with Embedded Signup
Connect the same number from your Social Intents trial. Where the new account model is live, respond.io can keep handling conversations while you test; otherwise, disconnect it from respond.io first.
Rebuild templates and routing
Templates don’t follow you between partner-owned Messaging accounts, so recreate the ones you use from our template library. Map respond.io workflows to routing rules, AI chatbot handoff and integrations.
Connect your team chat and cut over
Connect Slack, Teams or Google Chat, invite everyone, send a test broadcast, then remove respond.io’s access and cancel at the end of your billing cycle.
Frequently asked questions
Answers for teams comparing respond.io and Social Intents.
Is Social Intents a good respond.io alternative?
Is Social Intents an official WhatsApp provider?
How does respond.io pricing work?
Does respond.io mark up WhatsApp fees?
What is a Monthly Active Contact?
Can I switch from respond.io without changing my WhatsApp number?
Will my number get banned if I change providers?
Can I try Social Intents before switching?
Other WhatsApp platform comparisons
Each comparison quotes public pricing and links the source.
WATI alternative
Capped users vs unlimited agents, and replies in Slack or Teams.
Interakt alternative
Per-plan message rates vs Meta billing you directly.
AiSensy alternative
Agent add-ons and wallet billing vs a flat team plan.
WhatChimp alternative
A low-cost WhatsApp tool vs replies in the chat apps you use.
360dialog alternative
Raw API access per number vs a ready team inbox.
WhatsApp Business API providers
A fair, vendor-neutral checklist for choosing any provider.
Related WhatsApp resources
Practical guides and free tools for WhatsApp teams.
WhatsApp Broadcasts
Consent-aware campaigns with pre-flight checks and quiet hours.
WhatsApp template library
90 ready-made templates across 34 categories.
Shared WhatsApp team inbox
Assign, collaborate and answer as a team.
WhatsApp pricing calculator
Estimate Meta’s per-message fees by country.
Free WhatsApp tools
Link generator, QR codes, text formatter and more.
WhatsApp marketing to US numbers
Why +1 marketing is paused and how SMS fallback helps.
Sources and methodology
We quote respond.io’s public prices on yearly billing because that is what its pricing page shows by default. Team-size totals add published per-user fees only and exclude Monthly Active Contact overages and WhatsApp fees. Confirm current pricing with respond.io.
- respond.io pricing — plans, users, Monthly Active Contacts, AI credits, trial (checked November 2026)
- respond.io WhatsApp pricing calculator — states no extra charges on WhatsApp messages
- respond.io on G2 — 4.8/5 from 561 reviews when we checked in November 2026
- Meta: Updates to WhatsApp Business accounts — sharing one number with several partners
- Meta: Template migration — template copy rules
- Meta Tech Provider on the official WhatsApp Business Platform (Cloud API)
- Unlimited agents from the Basic plan up
- Replies in Slack, Microsoft Teams or Google Chat
- 4.7 on Capterra
Ready for a simpler respond.io alternative?
Unlimited agents, WhatsApp broadcasts with built-in guardrails, and replies from Teams, Slack or Google Chat, from $69/month billed annually.
14-day free trial • No credit card required • Unlimited agents from Basic