Chat de Google

Connect Social Intents to Google Chat. Handle live chats and AI chatbot conversations from Google Chat spaces.

Connect Social Intents to Google Chat

Connect your Google Workspace to Social Intents. Set up the Chat app, choose a space, and start receiving live chats in Google Chat.

Assign agents to Google Chat spaces. Configure which spaces receive visitor chats and manage agent assignments.

Route chats to specific Google Chat spaces based on conversation context. Set up topic-based routing for different teams.

Common issues with the Google Chat integration — app permissions, chats not arriving in spaces, Workspace admin requirements, and how to fix them.