Social Intents integrates with Zoom Team Chat so your team can respond to website visitors directly from Zoom. Below we cover connecting your Zoom account and receiving live chats.
Requisitos previos
- A Zoom account with Team Chat enabled
- Permission to install apps in your Zoom workspace
- A website where you want to add live chat
Setup
Start the Connection
Go to socialintents.com and start a free trial, or log in to your existing account. Navigate to your widget settings and find the Zoom integration option.
Authorize Social Intents
Click to connect Zoom. You will be redirected to Zoom's authorization page. Grant the requested permissions and select the channel where you want incoming chats to appear.
Install the Widget
Copy the JavaScript snippet from your widget settings and paste it before the closing </body> tag on your website:
<script src="https://www.socialintents.com/api/chat/socialintents.1.4.js#YOUR_WIDGET_KEY" async="async"></script>Test
Open your website and send a test chat. A notification should appear in your Zoom Team Chat channel.
How Chats Work in Zoom
When a visitor starts a chat, Social Intents sends an invitation to your configured Zoom Team Chat channel. The invitation includes the visitor's name, page URL, and initial message. Agents respond directly in the channel, and messages flow between Zoom and the visitor's browser in real time.
Zoom uses a linear channel structure (no threading), so messages appear as a stream within the channel.
Escalation Routing
You can set up escalation routing to direct chats to different Zoom channels based on the conversation topic. Create Escalate Chat to Human actions in AI Actions and select the target channel for each route.
AI Chatbots with Zoom
Enable an AI chatbot on your widget to handle initial visitor conversations. The AI responds instantly, and when a visitor needs human help, the conversation escalates to your Zoom channel with full conversation context.
Chatbot setup is the same as other platforms. Go to My Widgets > your widget > Chatbot tab, choose an AI engine, and add your API key. See Connecting AI Engines.
Preguntas frecuentes
Does this work with Zoom Meetings or just Team Chat?
The live chat integration uses Zoom Team Chat for messaging. For video escalation (upgrading a text chat to a video call), see Video Escalation with Zoom and Webex.
Can I use Zoom and another platform at the same time?
Each widget connects to one platform. To use multiple platforms, create separate widgets for each.
What Zoom plan do I need?
You need a Zoom plan that includes Team Chat functionality.