Microsoft Teams
Connect Social Intents to Microsoft Teams. Manage live chats and AI chatbots directly from your Teams channels.
Connect Social Intents to Microsoft Teams
Step-by-step guide to connecting your Social Intents account to Microsoft Teams. Install the bot, select your team, and choose a channel.
Assigning Agents and Channels in Teams
Learn how to assign agents to Teams channels, manage which channels receive which chats, and configure multi-channel routing.
Escalation Routing in Teams
Route chats to specific Microsoft Teams channels based on conversation context. Set up department-based routing for sales, support, and billing.
Using AI Chatbots with Teams
Deploy an AI chatbot that responds to visitors and escalates to your Teams channels when human help is needed.
Troubleshooting Teams Integration
Common issues with the Microsoft Teams integration — permissions, bot not responding, channel not receiving chats, and how to fix them.