Microsoft Teams
Connect Social Intents to Microsoft Teams. Manage live chats and AI chatbots directly from your Teams channels.
Conectar Social Intents con Microsoft Teams
Step-by-step guide to connecting your Social Intents account to Microsoft Teams. Install the bot, select your team, and choose a channel.
Asignación de agentes y canales en Teams
Learn how to assign agents to Teams channels, manage which channels receive which chats, and configure multi-channel routing.
Escalation Routing in Teams
Route chats to specific Microsoft Teams channels based on conversation context. Set up department-based routing for sales, support, and billing.
Uso de chatbots con IA en Teams
Deploy an AI chatbot that responds to visitors and escalates to your Teams channels when human help is needed.
Troubleshooting Teams Integration
Common issues with the Microsoft Teams integration — permissions, bot not responding, channel not receiving chats, and how to fix them.